Store policies

RJ Mart offers delivery across Bangladesh, subject to courier service availability. Delivery charges and estimated delivery times depend on the delivery location, order size, and courier service. Customers will be informed of applicable delivery charges during order confirmation. Please provide an accurate phone number and delivery address. Delivery may be delayed due to weather, transport disruptions, or other circumstances beyond our control.

RJ Mart aims to provide quality products and a reliable shopping experience. If a product arrives damaged, defective, or different from the item ordered, please contact our customer support with your order details and supporting photos or videos. Eligible returns or replacements will be reviewed according to our return conditions. Products must meet the applicable return requirements. Please contact us before sending any product back.

RJ Mart collects information such as customer names, phone numbers, and delivery addresses when needed to process orders and provide customer support. This information is used for order fulfilment, delivery coordination, and relevant service communications. Necessary information may be shared with delivery or payment service providers to complete a transaction. We do not sell customers' personal information. We take reasonable steps to protect customer information and retain it only as needed for legitimate business or legal purposes. Customers may contact RJ Mart with privacy-related questions or requests.

By using the RJ Mart website and placing an order, customers agree to provide accurate contact and delivery information. All orders are subject to product availability and confirmation. Product descriptions, images, and prices are provided for shopping purposes and may be updated when necessary. Delivery charges and payment terms will be communicated before order confirmation. RJ Mart may cancel an order if a product is unavailable or essential order information cannot be verified. Applicable return, delivery, and privacy policies also apply.